A speech passenger from Air India resorted to social networks to express frustration after an distressing shopping class of 16 hours from Chicago to Delhi, describing the experience as a “terrible experience” due to a malfunction seat, sub -pending food and bad cabin conditions.

In a series of publications on X, the passenger, identified as Soumitra Chatterjee, strongly criticized the airline service, writing: “His insistence on my acceptance of the peanut that offered me against a 16 -hour test of an executive class trip in a broken seat, a horrible food and cabin of the hospital is pathetic.

Frustrated by the situation, he added, “Air India will continue giving opportunities for harassed passengers to say” to hell with Air India. “I have full confidence in their rickety planes, the abysmal service and bad behavior.

Responding to the violent reaction, Air India contacted X, saying: “Dear Mr. Chatterjee, we want to address your concern properly. Please prepare your concern a little more through DM to review immediately.”

However, the answer only seemed further to the passenger. Calling the airline approach, he wrote: “Stop addressing the problems through the bots. Its airline does not address anything. It is leading us to take a walk.”

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The passenger also claimed that Air India had offered compensation for ₹5,000 against your ticket, which had a price of ₹2,42,000. “You’ve ‘looked’ and offered me ₹5,000 compensation against a ticket of ₹2,42,000, for providing a broken seat, horrible food and a stinky cabin. 16 hours without sleep and proper food and boldness of AI. What new can I expect? We all know your level. “

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Later, Air India reiterated his position, stating: “Dear Mr. Chatterjee, we understand it and have thoroughly reviewed your concern. The best possible resolution has already been provided. Consider this as the complete and final agreement of our purpose. We appreciate your understanding in this matter.”

We have communicated with the airline for a statement, and this copy will be updated accordingly.

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