Tempo.co, Jakarta – Flying offers a variety of experiences, and the behavior of aerial passengers often reflects the class in which they travel. From travelers aware of the budget to those looking for luxury, each class has its own different atmosphere. However, a class tends to have a higher complaint rate during flights.

Surprisingly, it is not first -class passengers or business class who dominate the complaints. Paula Gahan, a member of the cabin crew with more than a decade of experience, points to the passengers of the premium economy as the most vocal group.

“The passengers of the premium economy are in a little link,” says Gahan. “They cannot afford the executive class, but they feel that they are too good for the economic class. As a result, they often complain more, they demand everything they can obtain and often call the call of the call,” said Paula, according to what was cited by the one cited by the one cited by New York Post.

First class manners

First class passengers, on the other hand, are often observed by their courtesy, such as Paula praised. Due to the exclusivity of the class, there is less opportunity to find difficult passengers. Those who can afford first class tend to behave with the type of decorum expected in a high -end environment.

Business class passengers also enjoy comfort, privacy and premium service. While they are accustomed to pampering, they generally maintain a respectful behavior, understanding the value of the experience they have chosen.

The Paradox of the Premium economy

However, the situation in the premium economy is more complex. According to Gahan, passengers in this class often have high expectations without the means to justify them. “This group is caught between two worlds, avoiding the benefits of the executive class but still tied to the economy,” he says. As a result, they can be more demanding, the call bell and express dissatisfaction sound despite the updates they have received.

Class air passenger experience

The following is a general description of the experience in each class, based on Gahan’s observations:

• Economy

  The most affordable option

  The seats are standard and the service is limited; Passengers can expect the basics but little beyond that.

• Premium economy

  One step above the economy

  Comfortable seats with extra -legged space and a better selection of meals and comforts, so it is a more relaxed experience compared to the regular economy.

• Business

  Improved comfort and service

  The seats that are often reclined in beds, greater privacy and higher food and beverage options contribute to a premium travel experience.

• First class

  The luxury pinnacle

  Offering an exclusive experience with gourmet meals, high -end drinks and exceptional service. First class air passengers enjoy completely reclining seats, private compartments and additional advantages such as Wi-Fi and showers in certain airlines.

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