Interview: Opportunities and challenges in the Australian market

Could you share a little about your background and what attracted it to the travel insurance industry first?

Travel insurance always intrigued me as the exciting and fun side of insurance, and I have spent my entire general insurance career, mainly based in Sydney, Australia, with a brief period in Indonesia 20 years ago.

When they approached me on this role in 2019, to join the Passportcard group in Australia resonated as a unique and convincing opportunity. Passportcard,
Being an insurtech offers an innovative value proposal: ‘Barril’s travel insurance’, with instant claims payments for approved medical expenses, delayed luggage and stolen cash claims.

When Australia closed its borders, the income collapsed while the claims increased, creating a perfect storm

Before joining Passportcard, I spent almost 20 years in Qbe Insurance, the largest global insurer in Australia. He held several executive and general management roles, including the General Manager of Business Development and Head of Multinational in Australia. I also contributed to the QBE global distribution team, focusing on developing multinational capabilities, as well as working and supporting innovation capabilities.

What are its main responsibilities as CEO of Passportcard Australia?

As CEO, I have the task of climbing the business and positioning it as an important player in the Australian travel insurance market. I have full P&L and strategic responsibility, supervision of the development of products, prices, service, finance and actuarial functions. I am also focused on promoting a high performance culture similar to our operations established abroad.

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